Terms and Conditions

for our customers


Reserving a date and a service from Uptown Balloons requires a non-refundable deposit. The amount of the deposit will differ depending on the final price for
your event. The remaining balance is to be paid the day of your event before the entertainer/services begins.  Any checks that bounce will have a flat fee of $30.

Cancellation must be made 5 days before the scheduled event in a written format, supervised and agreed by both parties.  No fees will be applied and the
correspondent credit can be transferred to an upcoming event that Uptown Balloons may service you within the following 12 months from the day you paid
your scheduled event.  If the cancellation is made within 5 days before your scheduled event you will forfeit your deposit.

Duration, services and the structure of the event are subject to change by Uptown Balloons for any reason. Clients will be notified.  This includes weather
patterns changes, unforeseen, catastrophes or natural forces or any other circumstances in which Uptown Balloons identifies the existence of danger or
any possible inconvenience.  When booked to decorate or perform on privately owned property (Park, Restaurant, Catering hall etc.,) the customer must get
permission to have our services present, no refunds will be given if the owners of the property prevents Uptown Balloons to carry on with the specific services
booked by the client.

All terms on this contract are specifically clear for both parties.  No changes, modifications or additions to the previously stated will be made unless these are
recognized in a written format, supervised and agreed by both parties.  Our employees or performers are not authorized to modify the terms of this contract.

Residential Deliveries
With most residential deliveries, we attempt to call the residence and coordinate a delivery time, ensuring that someone will be home to accept the order.  This
call may be made as early as 24 hours prior to the scheduled delivery time.  If no one answers, we will leave a call back number. We will not proceed until
contact is made, which can result in the delivery being made later than scheduled.  Consequently, it is important that a correct phone number for the recipient mobile or residence telephone be provided. We will make every effort to be discrete in our effort to coordinate a delivery time, however, customers are
forewarned that this process does pose a risk of exposing an intended surprise.

In some cases, extenuating circumstances may result in the delivery being attempted without first calling.  If no one is available to accept the delivery, the
balloons will be left if there is a safe and hidden location which makes this possible.  If it is not practical to leave the balloons, a note will be left on the door
advising the recipient that a delivery was attempted, or a message to this effect will be left on the recipient's phone.  The order will either be redelivered or the
recipient will be directed to pick up the balloons at our local retail store.

School Deliveries
Many schools have restrictions on balloon deliveries.  Please contact the respective institution for approval, prior to ordering.

Hotel Deliveries
For security reasons, we are unable to deliver balloons directly to the room of a guest.  All hotel deliveries for guests are left with the concierge, the front desk, or
the loading dock, depending on the hotel's policy.  Once the balloons have been delivered to one of these locations, we consider the delivery accomplished.
Customers sending balloons to hotel guests are encouraged to contact the hotel to confirm that the balloons have been transferred to the guest by the hotel.

Deliveries to Secure Facilities
In many high-rise office buildings and other facilities with restricted access, we are usually required to leave the balloons with a receptionist.  We will attempt to
leave a message with the recipient advising that a delivery has been made and is ready for pick-up.  Once the balloons have been delivered to the receptionist,
we consider the delivery accomplished.

Hospital Deliveries
Latex balloons are not permitted in some hospitals due to latex allergy liability issues.  For hospital deliveries, please contact the appopriate department or
send a Mylar balloon arrangement.

Uptown Connect

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Contact us 914.356.3397


Uptown Balloons Blog

A commiment with Organizations in bringing the best visual attention for the greater cause.

Uptown Balloons works closely with many Non-Profit Organizations for children and Educational Institutions in New York.